Why do I need to create an account ?
Creating an account allows you to track the status of your orders, amend your personal details, manage your password and keep up with our products and news via our newsletters.
What payment methods are accepted on the site?
Only payments by credit card and Paypal are accepted for online payment.
I would like to track the status of my order (in preparation, in delivery, etc.).
You can track the progress of your order at any time by logging into your customer account on albertmenes.fr in "my account". An email will be sent to you each time the status changes: payment accepted, order in preparation, order in delivery, order delivered. Note: if you do not receive our emails, remember to check your junk mail or spam.
What are your shipping rates?
Our prices are set for metropolitan France and depend on the amount of your basket: €5 parcel drop-off, €7.90 home delivery; shipping costs are free for orders over €50. For international shipments, prices depend on the weight, destination of your order and the day of delivery.
I still haven't received my order.
You will be notified of the shipment of your order by email. You will be able to track the delivery of your order via the link in this email. A tracking number is sent by e-mail as soon as your order is shipped.
My package arrived damaged.
We advise you to refuse any package in poor condition. In the event that you accept it and that certain items are broken when opened, we invite you to take: - at least 1 photo of the entire box with visible carrier label (damaged or not) - at least 1 photo of the damaged product(s) These photos, together with your order number, should be sent to our customer service at the page below: https://www.albertmenes.fr/contactez-nous
There is a product missing from my order.
If a product is missing from your order, we invite you to contact our customer service using our contact form. Your request must reach us within 24 hours of receipt of the package.
What are the delivery times?
If you have opted for delivery in France, the estimated delivery time is between 2 to 5 working days. In Europe, it takes 3 to 6 working days. Outside Europe, it takes 3 to 10 working days. These times remain approximate and do not commit the company Albert Ménès once the package has been shipped. If you have chosen parcel drop-off delivery, we invite you to check that your package has been received safely 72 hours (approximate delivery time) after shipment of your order.
How long does my package stay at the parcel drop-off point?
Your package is kept at the parcel drop-off point for 10 days. After this time, the package is returned to our warehouses. We therefore invite you to pick up your package as soon as possible.
How do I get an invoice for my order?
When you send your order, your invoice is automatically saved in your customer account. You can view, save and print it at any time.
In the event of absence, where will my package be delivered?
In the event of absence, your package will be delivered to the post office or parcel drop-off point closest to the delivery address. You will be notified of this change by the delivery notice left in your mailbox or by SMS. You will then have 7 working days from the day your package is made available to pick it up. When you pick up, bring your tracking number and ID card with you.